Recurring outages
Computers, printing, network or applications stop working and the problem is always solved at the last minute.
Care of corporate IT
IT support and IT management for companies
We will take over the day-to-day care of your computers, users, servers and network. We solve problems systematically and continuously maintain your IT in a reliable state.
When IT takes the company's time
Situations that you don't have to solve yourself
We help bring order to everyday requirements as well as to long-term care.
Unclear responsibility
Employees don't know who to call, and an in-house person wastes time coordinating multiple vendors.
IT without a plan
Technology is aging, updates are being delayed, and management is not clear on priorities or risks.
Service scope
Practical support and preventive care
User helpdesk
Solving common problems with computers, programs, printing and access.
Equipment maintenance
Check health, updates and schedule recovery of workstations.
Servers and storage
Management of servers, virtualization, NAS devices and related services.
Network and connectivity
Taking care of LAN, Wi-Fi and the elements on which business operations depend.
Security and updates
Risk mitigation, endpoint protection and controlled update mode.
Backup and recovery
Checking backup tasks and preparing the procedure for restoring important data.
From troubleshooting to managed care
We tailor the service to your company size, technology and required support level. We first assess the current environment, agree priorities and then take over ongoing IT management.
How do we begin?
Controlled and without unnecessary disruption of operation
Introductory interview
We will go over the needs of the company, the systems used and the most common problems.
Technical audit
We will map the facilities, network, backups, risks and existing responsibilities.
Cooperation proposal
We will determine the priorities, scope of support and rules for resolving requests.
Service takeover
We will gradually take over the documentation and supervision according to the agreed plan.
Who the service is for
For companies that need a reliable IT partner
Typical situation
- You don't have your own internal IT department
- One colleague deals with IT in addition to his work
- You have multiple facilities, operations or suppliers
- You want to have clear priorities and a plan for the recovery of technology
What you gain
- One point of contact for users
- Better overview of IT status and risks
- Preventive care instead of improvisation
- A partner for regular support and future projects
Frequently asked questions
What companies are interested in before starting cooperation
Brief answers to practical questions before the initial audit and setting up the service.
Do we have to replace existing technology?
No. We assess the current environment first and recommend replacement only where equipment is unreliable, unsupported or presents an unacceptable risk.
Can you help remotely and directly in the company?
Yes. We can solve common requests remotely and, depending on the nature of the problem, we will provide intervention directly at the customer.
Is it possible to take over IT from another supplier?
Yes. We begin the takeover with an audit and documentation collection to identify dependencies and minimize the risk of business interruption.
How is the scope and price of the service determined?
According to the number of users and devices, technical environment, locations and the required scope of support. We will prepare a specific proposal after the initial mapping.
No-obligation consultation
Get an overview of the state of your IT
Let's start with a short interview and initial audit. We will propose the next procedure according to the real needs of your company.
Short formNo obligationDirect reply from ELIS
Or email us directly at elis@elisbb.sk